Customer Service Representative
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings and occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.
Position Competencies
Successful incumbents possess integrity, are trustworthy, have composure, listening skills, interpersonal savvy, a drive for results, time management, functional and technical skills, are customer focused, and have the ability to develop peer relationships and boss relationships.
Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.
Reporting Information/Location
This Customer Service Representative position is located at 8208 Preston Road, Plano, Texas 75024 and reports to the Retail Assistant Banking Center Manager. This position has no direct reports.
Position Responsibilities
1. Sales/Service
a. Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
b. Responsible for developing an in-depth knowledge of consumer products and services; referring loans and deposit products to consumer and small business customers and prospects.
c. Uncover customer needs through the use of probing techniques and other sales tools.
d. Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls.
e. Actively participate in sales meetings and offer creative ideas.
f. Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.
2. Operations
a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.
b. Adhere to all Banking Center audit and compliance standards.
c. Control losses by following policies and procedures.
3. Teamwork
a. Assist management with daily activities as assigned.
Total Rewards
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Travel
Travel is not required of this position.
Qualifications
- High school diploma or general equivalency diploma (GED)
- 2 years of Customer Service experience
- 1 year of experience as a Customer Service Representative (Teller) or In-Store Banker
- 1 year personal computer, system data entry or Internet search experience
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's more than 9,200 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Upon offer, Comerica conducts a comprehensive background check and a hair follicle drug test. Upon hire, a fingerprinting check is completed.
Comerica is proud to be an Equal Opportunity Employer, committed to workplace diversity.
Primary Location: US-TX-Plano
Job: Banking Center Management/Teller
Schedule: Full-time
Shift: Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 7:15am-6:15pm Monday-Friday;8:45am-12:15pm Saturday; Must be able to work a flexible 40 hour week during the times listed.
Travel
: No
Source: http://www.callcenterjobs.com/userViewJob.cfm?jid=35975&view=1&PowerID=0
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